Run every repair, contract, and technician from one system — not three spreadsheets and a WhatsApp group.
Purpose-built for CCTV, RO, UPS, Solar, and AC service businesses to track customers, equipment under AMC, and every job — reactive, scheduled, or booked ahead — without a service date ever slipping through the cracks.
Who It's For
Small service businesses that live and die by the service date
If your business installs and maintains equipment under an Annual Maintenance Contract, your calendar is really your business: which product is due this week, which customer called in with a fault, which technician is free right now. Most teams run this on a paper register, a shared spreadsheet, and a phone full of reminders. RequestTrac replaces all three with one place that tracks the customer, the product, the contract, and the job — and tells you what's due before the customer has to.
One Pipeline
Three job types in one pipeline
Reactive repairs, AMC-driven scheduled visits, and advance bookings all flow through the same assignment and status pipeline — no separate modules to reconcile.
Reactive Repairs
A customer reports an issue and a technician is dispatched to resolve it.
AMC Visits
Scheduled maintenance under an annual maintenance contract, tracked automatically.
Advance Bookings
Customers book installation or service slots ahead of time.
New product installations run as their own parallel workflow — see New product requests below — and feed straight back into this pipeline the moment a product goes live under AMC.
Features
Everything a dispatcher, technician, and owner each need
Built around the three ways a job actually starts, and everything that has to happen around it.
Three job types, one pipeline
Reactive repairs, AMC visits, and advance bookings share the same assignment and status pipeline.
Automated AMC reminders
Every product under contract is scanned daily. Due-or-overdue reminders confirm into a job with one click, and never duplicate while a job is already open.
New product requests, start to finish
Installing something brand-new runs through its own create → assign → dispatch → complete pipeline. Completing one automatically creates the Customer Product record with its first service date already set.
A calendar that shows everything
AMC, advance bookings, and reactive jobs render on one color-coded month view with per-day counts.
Priority that keeps triage honest
Low to Urgent priority on every job, visible on the board and filterable on the dashboard, so nothing urgent gets buried under routine visits.
Technician availability, computed
Available, Queued, or On Job is derived live from actual assignments — no one has to remember to toggle their own status.
Separate views for owners and technicians
Admins see the full operation — customers, products, users, audit trail. Technicians see exactly their own jobs and status controls.
One dashboard, two request types
Service requests and product requests get their own open, assigned, and completed counts side by side, with a filter to focus on just one.
Customer management
Customer records, equipment history, and full service history in one profile.
Bulk import & export
Bring existing customers and products in from CSV, and export jobs, customers, and products back out whenever you need them.
A full audit trail
Every admin action is logged automatically — who changed what, and when.
Plans that fit how you grow
Trial, Standard, and Enterprise tiers switch features on or off per account, so pricing matches what a business actually needs.
Why This Exists
Because a missed AMC renewal costs more than the software does
The problem
AMC businesses run on memory, not systems
A typical small service company tracks contracts in a register, jobs on a whiteboard or a spreadsheet, and technician status in their head. Reminders depend on someone remembering to check dates. Nothing links a customer to their product, their contract, and their job history in one place — so renewals get missed, and repeat customers get asked questions they already answered.
The approach
Make the system remember, so people don't have to
Every product under contract carries its own schedule. The system scans it daily, surfaces what's due, and turns a confirmed reminder straight into an assigned job — then rolls the next service date forward automatically the moment that job is completed. The AMC lifecycle runs itself; people just handle the visit.
"The reminder-to-job-to-reschedule loop is one connected flow — not a contract record with a manually-triggered notification bolted on."
Advantages
Where this holds up against other field service software
Most AMC and field service tools sold in this space are deployed one install per customer. RequestTrac was built differently from the ground up.
A private database per company, not a shared table
Each business gets its own isolated database rather than a shared schema split by a tenant column.
Features that switch on per plan, not per code change
Advance booking, product requests, data export, custom branding, multi-admin — each is a flag a plan either grants or doesn't.
A real operations console behind the scenes
New accounts are provisioned, suspended, or moved between plans from a dedicated console with its own audit trail.
Availability nobody has to remember to update
A technician's status is computed from what's actually assigned to them right now — it can't drift out of date.
One calendar, every job type
Reactive, AMC, and advance bookings share a single color-coded view instead of separate screens per job category.
Audit logging included, not upsold
Full accountability, both inside a company's account and across the platform, ships from day one.
Where other products currently lead: a native offline mobile app, GPS technician tracking, invoicing, and a customer self-service portal — see the roadmap below.
What's Coming Next
Closing the gap on the field-and-billing side
Three things planned next, in the order they unlock more of the job's lifecycle.
Generate an invoice straight from a completed job or an AMC contract, so billing doesn't mean re-typing job details into a separate tool.
Record payments against an invoice, track what's outstanding per customer, and see collection status alongside the job history it came from.
Deeper reporting beyond the current dashboard counts — technician performance, revenue by service type, and AMC renewal trends, exportable on demand.
Also on the longer-range roadmap: a native offline mobile app, GPS technician tracking, and a customer self-service portal.
See RequestTrac running your service business
Talk to our team about a walkthrough tailored to your trade.
Contact HRS CloudWorks